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The success of an ERP project does not depend on the raw power of its technology, but on the teams' ability to master it daily. Without a structured training strategy mapped to the company's business processes, the most powerful tool remains underutilized, destroying the expected return on investment (ROI).
Résumé opérationnel (TLDR)
- The Finding: The majority of ERP implementation failures stem from a lack of adoption by end users.
- The Trap: Informal "peer-to-peer" training, which propagates bad habits and encourages the emergence of individual workaround processes.
- The Solution: A structured pedagogical approach based on operational flows (procurement, logistics, finance) to anchor the ERP in real business actions.
The Cost of Under-Adoption and the Peer-to-Peer Trap
To save short-term costs, many IT departments entrust the training of newcomers to internal users already in place. This informal method carries a major learning bias: the loss of editor standards and the creation of parallel processes ("Shadow IT").
This is the diagnosis shared by Philippe Caseau, Deputy General Manager, in the CAP V.I. Infor M3 feedback report:
"When one user trains another, they explain their own understanding of the system. They have often found their own tricks, their own path of understanding and use, but it is not necessarily the ideal path."
By entrusting training to an external expert, distributors guarantee an academic and standardized vision of the tool, effectively neutralizing the appearance of inefficient workaround processes.
Escaping Mechanical Execution: The Challenge of Skill Erosion
With natural staff turnover in the supply chain and industry, understanding ERP configurations tends to erode over time. Users end up performing mechanical clicks without apprehending the functional scope of their actions.
This loss of control was clearly identified in the EXADIS case study. Faced with operational teams capable of executing their daily tasks but unable to adapt configurations to business changes, the company deployed a targeted three-day on-site training program (fundamentals, procurement, logistics).
The result? A functional reclamation by business managers, essential for calmly preparing future evolution paths, notably the transition to Infor CloudSuite.
Managing Profile Disparities and Internationalization
Deploying or maintaining an ERP within a multi-entity group involves managing users with heterogeneous skills. The success of adoption relies on rigorous adaptation of pedagogical formats:
Contextualized Immersion: As described within the framework of Infor M3 training at LISI Aerospace, ERP harmonization across 5 plants required training based on test environments containing real profiles and datasets. This practical immersion enabled technical profiles and business operations teams to onboard simultaneously.
Geographical Harmonization: Aligning financial closing practices between France and Asia is at the heart of the FICOFI feedback report. The tailored deployment of 10 short 2-hour modules, remotely and in English, bridged regional gaps and standardized group processes.
Key Insight for IT Decision-Makers
"ERP adoption does not end at Go-Live: it requires continuous learning to sustainably align skills with the evolution of the standard."
In a SaaS ecosystem like Infor CloudSuite, application features evolve constantly. Training should no longer be viewed as a one-time project launch milestone, but as a continuous improvement process integrated into the governance of the information system.
Secure Your ERP Project's Success
Guaranteeing your teams' efficiency requires a rigorous learning path. Discover how our Infor M3 Training adapts to your business processes from end to end to maximize your employees' productivity.
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