Dedicated Concierge Services for Infor M3 Clients
Ensure the continuity of your operations and the performance of your teams
Support is the cornerstone of your ERP architecture
Your ERP drives all your processes and flows. In the event of an incident, the impact is immediate: production stoppages, logistics disruptions, supply shortages, or degraded customer service. A high-performing, responsive support function is essential to ensure business continuity and control risks.
However, performance is not only about handling emergencies. Day-to-day support, user requests, minor enhancements, and ongoing optimization of configurations and processes—is equally critical to maintaining the efficiency and consistency of your environment.
It is this combination of incident management and continuous improvement that ensures the stability and long-term performance of your Infor ERP.
However, performance is not only about handling emergencies. Day-to-day support, user requests, minor enhancements, and ongoing optimization of configurations and processes—is equally critical to maintaining the efficiency and consistency of your environment.
It is this combination of incident management and continuous improvement that ensures the stability and long-term performance of your Infor ERP.
ERP industry studies highlight that post-go-live support and user enablement are key to sustaining performance and delivering on initial business objectives.
They trust us
and have embedded us within their support organization
« We have great confidence in the expertise of Authentic Group’s consultants, who have consistently responded to our needs with precision and professionalism. »Yacine Berrabah, North America IT Manager at TEFRON
Leave your support to us—focus on your core business
Free your teams from incident management and provide them with support capable of addressing all their functional and technical questions. They can then focus on what they do best: creating value and supporting your organization’s growth.
With our structured and responsive myCOD support service, your ERP remains stable, controlled, and scalable. You achieve your objectives with confidence—without business disruption or loss of efficiency.
With our structured and responsive myCOD support service, your ERP remains stable, controlled, and scalable. You achieve your objectives with confidence—without business disruption or loss of efficiency.
« Time-based billing, in 15-minute increments, is also one of the key strengths of the myCOD model. »Frédéric BEICKERT, IT MAnager at HAULOTTE
Why choose our myCOD service
myCOD goes beyond ticket management: we act as a committed partner embedded in your organization, focused on your success
Infor-dedicated expertise
Specialized support combining technical expertise and functional understanding for fast, relevant resolutions
Clear, measurable commitments
Guaranteed service levels, controlled prioritization, and structured handling. Your support is managed with rigor and transparency.
Continuous monitoring
A dedicated account manager, regular follow-ups, and a real-time management portal for controlled governance
Do you have specific business requirements and a need for absolute responsiveness? Are you currently in the middle of a migration or deployment project?
→ Speak with our team and explore how we can help