AN interview with Christophe CORVAISIER
CIO at PANPHARMA
How did the collaboration with Authentic begin?
What types of requests do you submit to Authentic through the myCOD portal?
For example, package management, an important project for 2024. We have significant upcoming projects, particularly in production and warehouse management. We will need all the expertise of the myCOD service to support us on these projects, whether on technical, functional, or ergonomic aspects.
What do you consider to be the strengths of Authentic's myCOD Enterprise service?
Christophe Corvaisier: One of the key points is the weekly governance meeting, allowing me and my teams to clarify the important actions to prioritize and potentially identify any bottlenecks. The responsiveness and quality of the participants are excellent.
Our myCOD contacts do not hesitate to find the necessary expertise from other Authentic consultants in very technical contexts or requiring strong expertise. There is also a real transfer of skills and knowledge from the Authentic teams to ours. The responses are clear and well explained.
What do you think of the time-based billing system in myCOD?
Christophe Corvaisier:Time-based billing works very well for us in the context of support. However, it is important to clearly differentiate between the project and support, in order to properly track ticket consumption in relation to the associated budgets.
What terms would best define the myCOD Enterprise service from Authentic?
Christophe Corvaisier: Consistency and quality. The consistency and quality of the consulting teams handling requests as well as the quality of the responses provided. There is also a genuine transfer of skills, which is highly appreciated within our company.
"The responsiveness and quality of the participants are excellent."
About PANPHARMA
The company has rapidly expanded internationally and today generates more than 60% of its business outside of France, in over 75 countries across 5 continents. This is thanks to its European subsidiaries and a global network of distributors and experts recognized in their markets. Panpharma also has more than 500 employees and 130 M3 13.4 On promise users.
