The interview with Julien DEFER
Group CIO at PROVOST
It is a long-standing partnership that unites Provost and Authentic companies. Provost has indeed been using the support service myCOD since 2010 for its ERP Infor M3 V7.1.
How did the collaboration with Authentic begin?
Julien DEFER: myCOD was already in use when I arrived at Provost three years ago. At that time, I challenged this remote support service. I met other providers in the M3 ecosystem, and it was a real choice to maintain the collaboration with the Authentic teams.
What types of requests do you entrust to Authentic through the myCOD portal?
Julien DEFER: We currently have 3 people on the team, each with their area of expertise. Whenever we need additional expertise, we initiate a myCOD call.
myCOD also helps us to validate (or not) an analysis that has been done internally. myCOD serves us daily to resolve cases, but this service should also allow us to train. We take advantage of myCOD to enhance our teams' skills.
What do you consider to be the strengths of myCOD?
The management and tracking of tickets provided by the Authentic teams is also very appreciated.
What terms would best define the myCOD service from Authentic?
Julien DEFER: Flexibility. Expertise. Support.
" The ticketing system allows for flexibility and speed but also helps to manage expenses. "
About PROVOST
The French leader in the manufacturing of shelving and equipment for industrial handling since 1963. PROVOST is present throughout France for the utmost satisfaction of its 80,000 clients, with 800 people including 200 technicians and sales representatives.
PROVOST also has a European presence with two subsidiaries in Germany, one subsidiary in Poland, one subsidiary in Portugal, and one subsidiary in Belgium.
